Regional Rail Corporation - Mobile UX Redesign

The Project: Usability Review and Mobile Redesign for Regional Rail App

The Challenge: A regional rail corporation relied on a mobile reporting application critical for tracking train inventory and operations. However, the application had been designed without input from its primary users, locomotive engineers and conductors, resulting in a tool that was unintuitive, difficult to use in outdoor environments, and misaligned with the needs of a user base that was predominantly 40+ and less tech-savvy.

With no formal usability process in place and rising help desk calls, the client needed a comprehensive usability review to improve accuracy, efficiency, and user satisfaction, without disrupting mission-critical train operations.

My Role & Impact: As UX Research Lead, I led a usability review and mobile redesign of an app for train conductors and engineers. By focusing on their real-world challenges, our team transformed a frustrating, clunky tool into a mission-ready, field-friendly app that made daily operations faster, smarter, and easier to use.