Hi, I’m Malica. I’m a Service Design leader who helps organizations make sense of complexity.
Through discovery, workshop facilitation, and strategic thinking, I align teams around real user needs and turn insight into actionable service improvements that drive meaningful impact.
Designing Services. Driving Real Outcomes.
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Designing a Citizen-Centered Service Strategy for the State of TN
Role: Service Design Lead
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Reframing Design Strategy Through First-Time User Discovery
Role: Service Design Lead
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Transforming Rail Operations Through Workshop Facilitation
Role: Service Design Lead
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Shaping PetSmart’s Service Strategy Through Pet Parent Insights and Workshop Facilitation
Role: Service Design Lead
